I came across a recent article in Library Journal which grabbed my attention as we prepare to move to a new service model with the introduction of RFID technology and roving library staff.
In The Visibility and Invisibility of Librarians, James LaRue compares two different models of library service – one where we design systems which promote self-service and require little staff intervention (the invisible) versus one which promotes the librarian as both highly expert and highly engaged with our communities (the visible).
He suggests that libraries have a ways to go in realising either vision. Our systems are currently too complicated for our customers and make them work too hard. At the same time librarians need to be more strategic about positioning ourselves as both visible within and central to our communities.
A quick yet thought-provoking one-page read. Read more here…