“We’re LIANZA” – Tomo reports from LIANZA Conference 2019

Va is the space between, the betweenness, not empty space, not space that separates but space that relates, that holds separate entities and things together in the Unity-that-is-All, the space that is context, giving meaning to things. (Albert Wendt, a Samoan poet and writer who lives in New Zealand, retrieved from nzpec)

 When I applied this profound concept, a lot of things shared at the LIANZA Conference 2019, held under the theme of ‘Our families, our communities, our libraries’, suddenly all made sense to me. “We’re LIANZA” – the conference began with a passionate cry of LIANZA president Rachel Esson. Behind her was a map of New Zealand and Pacific Islands. When seen from Va perspective, the oceans become thoroughfares connecting countries, instead of something that divides them. In a smaller scale, Va connects families with communities, and communities with libraries.

LIANZA president Rachel Esson
LIANZA president Rachel Esson

I could not help thinking this holistic approach of Pasifika is something that reinforces what we do in the libraries, and whether libraries can stay relevant in the future hinges on this. It was interesting to hear the keynote speech by Dr Monique Faleafa from Le Va, sharing the success of Auntie Dee – a free online tool for anyone who needs some help working through a problem, which was specifically designed for Pasifika youths. However, it turned out that the online tool was used more by non-Pasifika people, implying that there is a potential in adopting the holistic values in the libraries.

The topics presented at the conference echoed with the concept of Va, from which I identified three emerging themes:

  • Co-design
  • Diversity
  • Dialogue

Each of the theme is integral to each other and I’d like to share my thoughts on them.


Mark Buntzen’s statement “It’s not about buy-in, it’s all-in” expresses the idea of co-design well. He facilitated co-design workshops at Christchurch City Libraries recently which brought lots of disruptions, in a good sense. My take on the whole idea of co-design is that it’s about flipping the conventional thinking of ‘libraries exist for the community’ to ‘libraries exist in the community’. In other words, we do not exist without the community – libraries are communities, and communities are libraries. If so, why are we not talking to them and finding out what they would like to see in the libraries, rather than providing what we think they want.

Hamilton City Libraries’ success with their ‘Kit’ collection was one excellent example of libraries evolving based on the changing needs of the community. The Kit collection includes, but not limited to, sewing machine, electric guitar, impact driver, telescope, coding robots etc. They have become their second highest turnover and highest performing pay collection.

Nelson Seed Library  is another good example of library finding its place in the community, by accommodating the community resources within Nelson Public Libraries, which became the first of such initiatives. A mantra of ‘that’s what we have always done’ will put us in danger of being left behind by our communities.


Our community is diverse. To embrace them, we have to be inclusive. The term diversity is often discussed around different races or cultures. At least for me, that was the case. The conference went beyond that. Rhion Munro in his Trans*and Gender Diversity 101 session taught the audience all the different terms used to describe LGBTIQ community. It was profound to learn the revered position held by Takatāpui within both the takatāpui community and wider Māori community as holders and transmitters of ancestral knowledge. Auckland Libraries have well-established LGBTIQ community among the staff, who are proactive in increasing the awareness and promoting related events.

South Taranaki Libraries are leading the way by organising Rainbow Storytime despite criticism. Cath Sheard, the Libraries and Cultural Services Manager, shared how the event helped her and the library team to go back to their whys – which was to provide a safe and welcoming space for people of all backgrounds, ethnicities, religions and walks of life; to provide all who come through our doors without prejudice, free access to information and help, and a warm welcome.

Age diversity is another hot topic for me at the conference. I’m so proud of our own Steffi Marshall sharing about Gen Connect, a unique programme for a unique community at Upper Riccarton Library. More than half of the students at Riccarton High School are not New Zealand-born, suggesting that the majority of them do not live close to their grandparents. The programme presents them an opportunity to develop their empathy and connect with senior citizens, who are also feeling isolated. Recently the programme has been rolled out to another library.


Everything starts with dialogue. Talanoa is a Tongan/Samoan/Fijian translation of dialogue, and is considered a precursor to establishing effective and ongoing reciprocal relationships. Vaoiva Matagi from Manukau Institute of Technology shared how she and her staff used Talanoa to make Pasifika youth library users feel comfortable, so that they can approach staff and make enquiries.

Without that relationship, the youth customers would feel ‘out of their comfort zone’, as asking questions to a stranger is equal to admitting they are not smart enough. So they would avoid the interaction as much as possible by, for example, Googling their questions first. To overcome this, the staff embraced the concept of Teu le Vā  – cherishing for the Vā, the relationships. Library staff are no longer strangers as they got to know the customers better by talking to them casually and maintaining the relationship.

“We can only travel at the speed of trust”, a quote shared by Dr Monique Faleafa resonates powerfully here – the speed of our improvement in library services is in proportion to the level of community engagement.

We all know we shouldn’t judge a book by its cover, and the same applies to our fellow human beings. The theme of dialogue was also incorporated in the conference through the Human Library. Participants can ‘check out’ a book for 20 minutes. The book I borrowed was titled A Colourful Life, and I was totally immersed in the richness of his life stories through dialogue. Read the full report.

Tomo Shibata
Acting Team Leader
Spreydon Library

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